Privacy Policy

Guuga Online Shop is operated by Guuga Shop (U) Ltd, Plot 2A, Masaba Road, P.O. Box 313232, Mbale City, Uganda. We respect your privacy and protect your personal data in line with the Data Protection and Privacy Act, 2019. This policy explains what we collect, why, and your rights.

1. Information we collect

• Your name, phone number and email address.
• Your delivery details: division, ward, street and directions.
• Your orders, payments (method, amount, reference) and order history.
• Messages you send us by phone, WhatsApp, email or the website.
• Basic technical data such as cookies needed for your cart and login.

We do not see or store your Mobile Money PIN. Online payments are handled by a licensed payment provider.

2. How we use your information

• To confirm, prepare and deliver your orders.
• To take payment, issue receipts and handle returns and refunds.
• To answer your questions and complaints.
• To send you offers, only if you agree. You can stop them at any time.
• To keep records required by law, for example for tax.

3. Who we share it with

We do not sell your data. We share only what is needed with our delivery riders, our payment provider and service providers who host our website, and with authorities where the law requires it.

4. How long we keep it

We keep order and payment records for as long as the law requires for accounting and tax, and other information only as long as needed for the purposes above.

5. How we protect it

Access to customer data is limited to staff who need it for their work, each with their own password. Our website uses a secure (HTTPS) connection and is backed up regularly.

6. Your rights

You may ask to see the data we hold about you, to correct it, to delete it where the law allows, or to stop marketing messages. You may also complain to the Personal Data Protection Office.

7. Contact us

Call or WhatsApp +256 765 992878, or email orders@guugaonlineshop.com.

Last updated: November 2026.